RawFume Refund & Return Policy
At RawFume, we are committed to providing premium-quality fragrances and an exceptional shopping experience. Customer trust is at the heart of everything we do. This Refund and Return Policy explains the conditions under which products may be returned, exchanged, or refunded.
Customer Satisfaction Guarantee
We carefully inspect every order before shipping to ensure that products reach customers in perfect condition. However, if there is an issue with your order, our support team is ready to help resolve it quickly and fairly.
Eligible Returns and Refunds
Customers may request a return, exchange, or refund under the following circumstances:
Incorrect Product Received
If you receive a product different from what was ordered, RawFume will arrange a replacement or provide a refund.
Damaged or Defective Product
If your perfume arrives damaged, leaking, broken, or defective, please contact us within 48 hours of delivery. We will review the case and offer a suitable solution.
Unused and Unopened Products
Products that remain unopened, unused, and in their original packaging may be returned within 7 days of delivery.
Product Authenticity and Quality
RawFume maintains strict quality standards. In the unlikely event that a customer receives a product with a manufacturing defect or quality issue, our team will investigate and provide assistance.
Products Not Eligible for Return
For hygiene and quality-control reasons, the following items cannot be returned:
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Opened or used perfumes.
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Products returned without original packaging.
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Returns requested after the approved return period.
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Clearance, promotional, or special-discount products unless damaged during delivery.
Refund Processing
Once a returned product is received and inspected:
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Requests are reviewed within 48 hours.
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Approved refunds are processed within 7–10 business days.
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Refunds are issued through the original payment method whenever possible.
Processing times may vary depending on banks, payment gateways, or mobile financial service providers.
Exchange Policy
Customers may choose an exchange instead of a refund.
Available exchange options include:
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Exchange for another fragrance of equal value.
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Upgrade to a higher-value fragrance by paying the price difference.
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Exchange for another available RawFume fragrance product.
How to Request a Return
To start a return or refund request:
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Contact RawFume Customer Support.
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Provide your order number and details of the issue.
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Share photos if the product is damaged or incorrect.
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Follow the instructions provided by our support team.
Once the request is verified, we will arrange the appropriate solution.
Customer Responsibilities
To ensure smooth processing of requests, customers should:
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Verify delivery information before placing an order.
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Inspect products immediately after delivery.
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Keep packaging materials during the return eligibility period.
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Report any issues as soon as possible.
Why Shop with RawFume?
RawFume is dedicated to providing high-quality fragrances inspired by some of the world’s most admired scents. Along with premium products, we offer transparent policies, responsive customer support, and a commitment to customer satisfaction.
We continuously improve our services to ensure every customer can shop with confidence.
Contact Us
Phone: +8801604768693
Email: theart@rawfume.com
Website: www.rawfume.com
If you have any questions regarding returns, exchanges, or refunds, our customer support team will be happy to assist you.
